FAQs

You need income, a checking account, an email address, and a phone number. You will also need to be 18 years old.

Pay from part-time or full-time employment, child support, Social Security, and pension are all eligible. There are other rare types of income that are also allowed. To be accepted, your income must be predictable and reasonably expected to continue through the loan’s maturity date. Only income sources that you want to be considered need to be disclosed.

New customers can borrow up to $800. Returning customers can borrow up to $1200. Once you speak to a Loan Representative and provide income information, your maximum loan amount will be presented to you.

We will use a 3rd party service(s) to check your credit history within the short-term loan industry. We do not run a credit check at the “Big 3” credit bureaus and our inquiry(s) will not affect your FICO credit score.

Your loan funds can be available in your bank account by the next business day, as long as you speak to a Loan Representative to close your loan by 6:30PM Eastern and choose to receive your loan funds by electronic funds transfer. Keep in mind that funds from loans processed on Friday will not be available until Monday morning. Your banking institution may take additional time to provide you with access to your funds.

You can receive your loan funds by an electronic funds transfer (ACH).

You can repay your loan by electronic funds transfers (ACH) or money order/cashier's check. Payments made by money order/cashier's check must be received by your due date.

Your loan payments are due on your pay dates. Your complete payment schedule is included in your loan agreement.

You can make additional principal payments or pay your loan in full at any time, without incurring any prepayment charges or penalties. We strongly encourage you to pay your loan off as quickly as possible.

Please follow the link at the bottom of the page to our Privacy Policy.

You have until the end of the second business day after you receive your loan funds to rescind your loan with no cost to you.

Give our Customer Service Department a call. We will work with you to keep your account in good standing.

Give our Customer Service Department a call. We will need to verify that your new account belongs to you and get your new info in writing. As long as you contact us 3 days before your next due date, we should be able to get your next payment switched over with time to spare.

Absolutely. Contact our Customer Service Department to request a payment in full. Make the request at least 2 days before your due date to ensure that we have enough time to adjust your payment amount.

Our emails are probably being sent to your spam or bulk mail folder. Please check there. Then add us to your address book, so our emails go to your inbox.

We understand it happens. Give our Customer Service Department a call. We’ll work with you to find the best solution to the problem.

Yes, all calls are recorded unless you are providing card information. This is to ensure that our call center agents are following company policies and procedures.

No problem. Call or email our Customer Service Department and we’ll stop.

Of course!

Naanan, LLC dba Stone Lake Lending is a Native American owned business operating within the interior boundaries of the Lac Du Flambeau Reservation, a sovereign nation located in the United States. Naanan, LLC is an instrumentality and limited liability company which abides by all applicable federal laws and regulations as established by the Lac Du Flambeau Band of Lake Superior Chippewa Indians. Click here to view our Financial Services License

Any late or missed payments may be subject to additional fees and/or collection activities, however we will work with you to keep your loan on track. Any payment attempt that your bank returns to us is subject to a $15 fee. Any payment that is late will be subject to a $15 fee after 3 days.